Who we are
Nesters Limited (company number 16194943), 86–90 Paul Street, London EC2A 4NE, is responsible for the personal information described here. Our ICO registration number is ZC010115. Contact us at khash@nesterslondon.com.
What we collect
Through this website: your name, contact details and anything you tell us in a form. As your letting agent, managing agent or landlord: identity and Right to Rent documents, references and income details, tenancy and payment records, and messages about your tenancy or property.
Why we use it
- To reply to enquiries and arrange viewings, as steps before a contract.
- To set up and run tenancies and management agreements, under those contracts.
- To meet legal duties such as Right to Rent checks, deposit protection, tax and safety records.
- To run the business properly, for example following up late rent, as our legitimate interest.
The client portal
Landlords who use our client portal can see the tenants in their own properties: names, rooms, rent, tenancy dates and payment status, along with certificates and statements. Each landlord sees only their own properties, and identity documents are never shown in the portal. The portal runs on Google Data Studio and Google Sheets, and you sign in with your own Google account.
Who we share it with
The landlord of the property you rent, referencing agencies, tenancy deposit schemes, the council where a tenancy is council-supported, contractors carrying out repairs (contact details only), our accountants, and HMRC or other authorities when the law requires it. This website is hosted by Netlify, which also receives the messages you send through our forms and passes them to us; Netlify may process them in the United States. We never sell personal information.
How long we keep it
Enquiries that don’t go further: 12 months. Right to Rent copies: for the tenancy and one year after. Tenancy, management and financial records: six years after the tenancy or agreement ends.
Your rights
You can ask for a copy of your information, ask us to correct or delete it, or object to how we use it. Email us to do any of these. If you’re unhappy with how we’ve handled your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Cookies
This website does not set cookies or use analytics. It loads its fonts from Google Fonts, so your browser connects to Google’s servers, which see your IP address. If you open the client portal, Google sets its own cookies to sign you in.